FAQ

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FAQ

Here we answer some of your most common questions about products, shipping, and returns. You can also check our other dedicated shipping and returns policy pages for more information.

What payment options do you accept?

We accept most major credit cards (Visa, Mastercard, Discover, and American Express) as well as Paypal. We do not accept personal checks, cashier's checks, or money orders.

How long will it take to receive my order?

Please refer to our shipping policy page for more information on shipping times

I need my order faster. Do you offer express shipping?

We do not normally offer express shipping. However, exceptions can be made. Please call or email us for a quote on express shipment services

Which shipping services do you offer?

We ship with Fedex and the US Postal Service depending on the items ordered. We reserve the right to choose which carrier is used to ship your order.

How do I check the status of my order?

All customers will be emailed their tracking number(s) after the orders are shipped. If you have a registered account with us, you may login to check the status of your order from processing to shipment.

My package was undeliverable or was refused by mistake.

Refused packages will be returned to and be held by EZMotoring until a reshipping fee is paid. Packages that are undeliverable will be returned to and be held by EZMotoring until a new address is provided and a reshipping fee is paid.

Please check your shipping address to make sure it is correct before submitting your order. Often times a request can be made to the shipping carrier to have the package held at one of their facilities to be picked up at a more convenient time.

How do I return an item?

Before any item is returned, the customer must contact us. The customer service representative will provide a more detailed explanation of the return process depending on the case.

I have a problem with my item, but it's past the warranty period.

No refunds or exchanges will be given after the 60 days have passed. Please inspect and test all products upon receipt to avoid this kind of situation.

The product I received looks different from what I saw online.

We make an effort to take the most accurate pictures of our products as possible. However, some items may vary slightly from the picture on our website due to lighting and picture angles.

Do you have installation instructions for your products?

We do not provide installation instructions for our products. We always recommend a professional install the items. If you would like to install them yourself, please contact us and we will try our best to provide instructions or reference material to aid you in your installation.

What warranty do you provide for your products?

We provide a 60 day warranty (from the day you receive your order) for all of our products. Our warranty covers all shipping damages and manufacturer defects. We will work with each customer to resolve any issues.