All of our items carry a 30 day limited warranty. We ask that you inspect all items as soon as possible upon receipt. If in the case that an item is damaged, please contact us immediately. An item found damaged or defective within the 30 days will be replaced free of charge. If a suitable replacement cannot be found, a full refund of the item price will given.
* We ask that you keep the original box and packing material in the case that the product must be shipped back.
* Damages incurred during installation of any product are not covered by the 30 day warranty. We always recommend professional installation if possible.
How do I contact you about my damaged or returned item?
All questions about returning items or regarding a damaged or defective item should be directed to:firstname.lastname@example.org
I received the wrong product.
We take great care in making sure each customer receives the product(s) that they originally ordered. However, mistakes do happen. If in the case that you receive the wrong product please contact us immediately. We will have the item shipped back and correct item shipped at no extra cost.
The product arrived damaged/defective.
We ask that all buyers please test fit and check wiring before fully installing the item. If an item arrives damaged or defective, please contact us immediately. We will have the product replaced as soon as possible. Visual proof of damage may be requested in some cases, usually in the form of a picture. The customer service representative will provide details on the replacement process.
How do I return a wrong/damaged/defective item?
If an item is requested to be returned by a customer service representative, please package the item back into its original packaging and take the package to a local shipping center to have it shipped back to us.
Can you do an advanced replacement?
We do offer advance replacements depending on the case. However we will require a deposit be left until the problem is resolved and original product returned, after which the deposit will be refunded.
My product is no longer under the 60 day warranty, can I still replace it?
No exchanges or refunds will be given after the 60 days have passed. Please inspect and test all products upon receipt to avoid this kind of situation.
I no longer want/need the product I ordered. Can I return it?
We do accept returns of products that have not been used or installed. A refund will be issued minus a 10% restocking fee (of the item price). The customer is also responsible for shipping fees to have the item returned. All returned items are inspected and if an item returned under this pretense is found to have been intentionally damaged by the buyer or used beyond testing purposes, we reserve the right to refuse a refund.
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